PILOT on ARKEA ON LIFE, Mobile Teleassistance Service, in ICT4SILVER Project, held in Home Care Lab (GRUPO SSI)

ARKEA ON LIFE is a mobile teleassistance service, including an intelligent clock with remote alarm and geolocation
function plus a call centre service to manage the necessary help, with the aim of providing security for the elderly
both at home and abroad.


ARKEA ON LIFE is a French company from Arrasate, next to GIPUZKOA, specialized in providing security solutions for
everyday emergency situations at home and away from home, mainly for the elderly or people without a social support network.

Within the framework of the project ICT4SILVER, the idea is to answer questions which worry the company, as:-Measure the acceptability of the product by elderly people and their relatives.
– To know the level of satisfaction regarding the improvement in personal safety inside and outside the home with the use of the watch.
– Measure the usefulness of improving the safety of older people and their relatives, reducing the costs of emergency care and improving sustainability.

The pilot was done in the homes of people who are part of the Home Care Service of BILBAO, Basque Country, Spain.

Three elderlies participated and they were accompanied by their relatives, 3 home care assistants, 3 call center professionals and a team of psychologist from Home Care Lab.

The pilot consisted in 3 main phases:
– The 30th May 2018, we organized the first workshop (Focus group) with the elderlies, their relatives, 3 home care assistants and 3 call center professionals that participated in the pilot study. We wanted to discuss with them about BILBAO myths related to the aging process and the relationship between elderlies and the use of new technologies to see their point of view at the beginning. The idea was to discuss the misconceptions that the general population may have about elderly. Individual interviews were also carried out with all the participants previously.

– During 3 weeks, the elderly could use the intelligent clock with remote alarm and geolocation function as their emergency security system and as a way to be located by their reference persons.

– The 10th of July 2018, we held a second workshop with the same participants who composed the first focus group to discuss their experience in using the mobile teleassistance service with an intelligent clock. We worked on what they like, dislike and which improvement they can suggest, and ask about market issues that may be relevant to the company that makes them.

At the end of the pilot, all participants were interviewed individually again.
In October, the analysis report of the experimentations will be disseminated to the companies and the partners in the project. Indeed, we did around 20 pilots with 11 companies in SUDOE Territory.